Careers

Technical Engineer

Location: Redditch

Reporting to: Engineering Manager

Job Overview:

We are seeking a skilled and compliance-focused Technical Engineer to join our dynamic team at TRT Lighting Ltd, a leading exterior lighting manufacturer. As Technical Engineer, you will play a vital role in ensuring our products (existing and new) remain compliant with all relevant national and international standards.

Key Responsibilities:

• Product Compliance

–  Control Product Verification Test (PVT) plans across internal and external laboratories.

–  Control PVT activities such as product testing, equipment maintenance and calibrations.

• Technical Documentation

–  Create and maintain product technical files.

–  Create and maintain product Declarations of Conformity to both CE and UKCA requirements.

–  Control EPREL submissions and library.

• Product Knowledge

–  Develop a deep understanding of our lighting products, their features, functionalities and technical specifications.

–  Stay updated on industry trends and emerging technologies related to lighting and controls.

• Training & Documentation

–  Create and update technical support documentation, including troubleshooting guides, FAQs and knowledge base articles.

Requirements:

• Knowledge of relevant lighting standards such as BS EN 60598 series (desirable but not a necessity). Ability to read and cross-reference standards will be sufficient.
• Proven experience in product based technical support.
• Strong familiarity with lighting products, fixtures, controls, and related technologies (desirable but not a necessity). Electrical product experience will be sufficient.
• Exceptional communication skills, both written and verbal.
• Strong interpersonal skills and a customer-centric approach.

Benefits:

• Company pension scheme with contributions up to 7.3% from employer.
• Company funded Employee Assistance Program (EAP).
• Opportunities for professional growth and development.
• Option for hybrid working and flexible hours.
• Employee Bonus Scheme (upon qualification).

To apply for this position please see How to Apply below.

Technical Support

Location: Redditch

Reporting to: Engineering Manager

Job Overview:

We are seeking a skilled and customer-focused Technical Support individual to join our dynamic team at TRT Lighting Ltd, a leading exterior lighting manufacturer. As Technical Support, you will play a vital role in ensuring our customers receive expert assistance in troubleshooting, resolving technical issues, and optimizing the performance of our products.

Key Responsibilities:

• Customer Support

– Provide prompt and accurate technical assistance to customers via phone, email, and chat.

– Diagnose and troubleshoot technical issues related to our lighting products, including fixtures, controls, and software applications.

– Guide customers through step-by-step solutions, both for common issues and complex technical challenges.

• Issue Resolution

– Collaborate with internal teams, including engineering and product development, to escalate and resolve advanced technical issues.

– Maintain a detailed record of customer interactions, issues, and solutions in our CRM system.

– Provide feedback to the product development team based on recurring issues and customer feedback to improve product quality.

• Product Knowledge

– Develop a deep understanding of our lighting products, their features, functionalities, and technical specifications.

– Stay updated on industry trends and emerging technologies related to lighting and controls.

• Training & Documentation

– Create and update technical support documentation, including troubleshooting guides, FAQs, and knowledge base articles.

Requirements:

• Proven experience in product based technical support.
• Strong familiarity with lighting products, fixtures, controls, and related technologies (desirable but not a necessity).
• Excellent problem-solving skills and ability to think analytically.
• Exceptional communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a customer-centric approach.

Benefits:

• Company pension scheme with contributions up to 7.3% from employer.
• Company funded Employee Assistance Program (EAP).
• Opportunities for professional growth and development.
• Option for hybrid working and flexible hours.
• Employee Bonus Scheme (upon qualification).

To apply for this position please see How to Apply below.

Assembly Operatives

We are looking for enthusiastic and dedicated Assembly Operatives to join us where you will be required to assemble, test light fittings. You will be responsible for the productivity, quality, housekeeping, and schedule adherence of the Assembly Department.

These roles are on a temporary to permanent basis.

To apply for this position please see How to Apply below.

How to Apply

If you are interested in any of the above positions please complete and return a copy of our FW Thorpe application form and email this form along with a copy of your C.V. to recruitment@trtlighting.co.uk or alternatively by post to:

HR Department
TRT Lighting Ltd,
Heming Point,
Claybrook Drive,
Washford Ind Est,
Redditch,
B98 0FH
United Kingdom